24/7 Live Chat

Engage Customers With Live Chat

It goes without saying that responding faster to a lead or a potential customer is going to leave a better impression than making new customers wait around. Not only will it make them happy, but it can also have a big impact on their potential to convert. In fact, 79% of customers say that they prefer live chat over email or phone. Chat is fast, simple, and convenient — it allows customers to get questions answered while they work or browse, and without waiting hours for a response.

Live chat is one of the quickest methods of customer service. Nobody wants to send a support email only to get an automated response hours later. And if you take too long to respond to potential lead inquiries about your company, it’s likely these prospects aren’t even thinking about your product or service anymore. They might have forgotten completely, or even worse, they may have moved on to a competitor with a faster response time.

Thankfully, live chat can fix that, even when you personally aren’t there to respond.

Respond to More Leads, More Quickly

According to a major study about how response times impacted lead generation, waiting more than 15 minutes to respond meant losing nearly all potential leads. Why? Because in today’s fast-paced world, people just don’t want to wait for a response.

At River City Marketing, our complete and versatile live chat solutions make us a one-stop-shop for companies to care for their customers more effectively and efficiently, while boosting customer satisfaction and engagement.

We feature live chat representatives, NOT impersonal automated “bots”, who are ALWAYS available to respond to prospect inquiries, 24 hours-a-day, 7 days-a-week, 365 days-a-year.  Our experienced chat team is there to respond and capture leads at all times, even during holidays.

Benefits of River City Marketing Live Chat Solutions

Thanks to our live chat solutions, business owners and potential customers can connect in real-time. Our live chat services offer the fastest and easiest way to support your website visitors. Live chat benefits include:

• Increased Sales: Enable your sales team to engage, qualify and convert more leads! Our responsive, goal-driven live chat empowers qualified prospects to take the next step and convert.
• Increased Efficiency: Proactively engage leads while your internal team is working on other important aspects of running your business.
• Improved Conversion Rates: As part of a broader digital marketing strategy, live chat is proven to significantly enhance conversion rates by giving prospects a fast and efficient way to communicate with your business.

Whatever your business goal — more leads, higher sales, or better service — River City Marketing has the live chat solution to help you get there. Contact us for more details or to get started.